Troubleshooting Annotate PRO

If you can’t find your issue listed below try checking out the support page for the feature that you’re having an issue with or contact us. 

What seems to be the problem?

General AP Questions

• I need to reset my password

AP Chrome Extension

• The AP Chrome Extension isn’t working right
• Am I using the latest version of Annotate PRO?
• Annotate PRO isn’t showing in my browser
• The Alt + A keyboard shortcut isn’t working

AP Microsoft Word Add-in

• Am I using a supported version of Microsoft Word?