Annotate PRO: Known Issues
Bugs happen! Our goal is to listen carefully to our users and respond quickly to address issues/problems.
Here are the current issues we’re tracking for Annotate PRO broken down by solution. We love to hear from users and regularly thank users who discover issues with a year’s premium access to AP.
Annotate PRO for Google Chrome and Microsoft Edge
If AP (or any Chrome Extension) is misbehaving, try the following quick fix:
- Visit chrome://extensions/. Here’s how:
- Click the jigsaw puzzle piece icon in the Chrome toolbar, near where your Chrome Extensions sit, and click Manage Extensions.
OR - Click Chrome then Settings then Extensions
- Click the jigsaw puzzle piece icon in the Chrome toolbar, near where your Chrome Extensions sit, and click Manage Extensions.
- Once on the Extensions page find the AP card and toggle it OFF and back ON (toggle is in the bottom right of card). You won’t need to log out. Many issues will be cleared up with this soft restart.
No known issues!
No known issues with the AP web experience.
Annotate PRO for Microsoft Word
Documents issues affecting users of the Annotate PRO add-in for Microsoft Word including Windows, macOS and Word online (web version).Â
Can't log in to the AP Word add-in with Microsoft one-click
The AP Word app does not yet support Microsoft one-click login. We’re working on it! If you need to use AP with both Microsoft Word and Google Chrome, and you’ve signed up with Microsoft one-click via the Chrome Extension, contact us to sort it out.
Annotate PRO Web Experience
Documents issues affecting users of the Annotate PRO editing experience / web application. If you are editing your AP content you’re using the AP web app.
No known issues!
No known issues with the AP web experience.