Support: Annotate PRO

Welcome to Annotate PRO support! You’ll find info here on the cloud Annotate PRO library, our Google Chrome Extension, and our Microsoft Word Add-in that make it crazy easy for you to manage a library of comments you can add to documents, emails, webpages etc. etc. with a click or a few key strokes. Search our FAQ pages using the box below to search our FAQs or scroll down for a summary of key concepts, a professional development deck/walkthrough and links to video walkthroughs and other resources.

Search Annotate PRO Support:

Generic filters

Installation Links:

Note: the best way to install Annotate PRO for Microsoft Word is to open Word, visit the Insert Ribbon, click the Office Store icon, search the Office Store for “Annotate PRO” and click Add once you find it. Just like installing an app on your phone!

Beta versions and updates:

The AP web experience and Microsoft Word Add-in are always up to date and, if bugs/issues materialize, can be updated quickly.

The AP Chrome Extension, however, must go through Google review before updates appear – which can take up to a week these days. You can join the AP Beta program in seconds and install a newer version of AP that may just solve your issue. If it doesn’t, we can quickly update the beta to respond to new issues.

Key Concepts

Annotate PRO makes it easy to create, share, and use multiple libraries of reusable comments. We offer libraries like College Edition, Legal Writing Edition, and Motivation Station Edition and your colleagues (if you are at a site license institution) may have shared libraries with you. Depending on a library’s set up you may be able to edit and extend it. Or not.

Your edits will be specific to YOU; it is impossible to edit the underlying content of someone else’s library. But if you can extend a library you have licensed or that has been shared with you, you can change the following:

  • Active / inactive status (for you)
  • Favorite / not a Favorite
  • Label and Comment text (for you)
  • Order within a Group

Learn more about editing

Any Comment can be made a Favorite (“Favourite” for our British-writing friends). Favorites appear as blue buttons in our Word Taskpane, Chrome Toolbars, and Chrome popup.

They make it easy to promote your top 10 or 20 comments to always-available status. So in Word, Google Docs, and Canvas SpeedGrader you can just highlight text and click a friendly blue button to add its text to the document.

You can see the contents of a Favorite by hovering over it.

Paid users can sort Favorites and change the color of the buttons to best organize content. Oh yes!

> Learn more about Favorites

> Sort and Color Favorites

Annotate PRO offers toolbars for Google Docs, Canvas, and Blackboard. We can easily add additional platforms to this list, so don’t hesitate to contact us to ask.


The toolbars eliminate steps to using your comment libraries to create comments. You simply place your cursor where you’d like text to appear, then click a blue Favorite button, type CTRL-S to move to the search box, or right-click to scroll through your selected libraries.

In Google Docs and Canvas SpeedGrader you can highlight text, as if you were going to add a comment bubble, then use Annotate to search or click a Favorite. Your selected comment will be added to the page, just as if you typed the whole thing yourself, ready for you to personalize further.


Learn more about Toolbars

Annotate logs all of the feedback you create. If you opt to log your feedback and are using Google Docs or Canvas SpeedGrader, Annotate will capture your feedback and the recipient. Microsoft Word users who like Annotate’s ‘Free Form Comment’ feature will also find all of their ad hoc comments in The Feed, too.


The Feed makes it easy to review all of this work. You can also add custom comments to an existing Library and Group.

So you may want to grade a few papers mostly manually, then quickly review all the comments you created to make a grading key on the fly.


Learn more about The Feed

If you are a Google Docs, Canvas SpeedGrader, or (to a lesser extent) Microsoft Word user our logging feature could be a game changer.


Logging defaults to being ‘on’ when you install Annotate, but you can turn it off easily.

Logging will capture ALL of your comments, whether you use Annotate PRO or not, and store them in your account associated with the recipient of the feedback – the student.

In Google Docs and Canvas SpeedGrader you can actually see a history of feedback for the current student in the top toolbar. You can scroll back through it, even click on the associated date to jump to that particular document. So if you ever wondered if you said something to a student 2 months earlier, or need an easy way to prepare end-of-term reports, History is your new best friend.


Learn more about Comment History

Professional Development:

Of course 11trees is available to help you implement AP. We can consult on content creation and provide live virtual training when you need it.

But we’ve also created a PD resource you can use to implement AP to suit your school and needs. We’re constantly updating this Google Slide deck and feedback is welcome! 

Report a Bug or Suggest a Feature:

Contact us!