Privacy Policy

Last update: May 19, 2024


The first way we protect your privacy is by maintaining as little information on users as possible. You can learn more about what data we store:

Depending on how you register for our solutions we get either your name and email address OR your LMS unique identifier and name (in the case of integration with an LMS like Canvas or Blackboard) . These are necessary to create a unique account and make it easy for you to sign in from various computers.

When you choose to pay us for the services we provide, we use industry standard provider Stripe to manage payments. 11trees never stores your credit card or other personal information required for such payment. We leave it to the experts and their large investments in data security. We partner with and Brevo  to securely manage email subscriptions and protect your right to opt out of such communications.

We also store Comment Libraries – which most likely don’t hold any state secrets, let alone Social Security Numbers, Student ID numbers, or Credit Card numbers. To facilitate longitudinal data analysis we do store activity data: comments added with Annotate PRO, discussion analytics data created with Canopy and similar.

We use industry standard SSL to transmit data and take protection of your hard work very seriously.

We will never sell or otherwise share any of your information with a third party.


Actual Privacy Policy

This Privacy Policy applies to all businesses and subsidiaries owned and operated by 11trees, LLC. This policy describes how 11trees, LLC collects, uses, shares, and secures the personal information you provide. It also describes your choices regarding use, access, and changes to your personal information. Information collected through our service will be limited to the purpose of providing the service for which you (the Client) has engaged 11trees, LLC. If and when a third-party company provides a related service to support our service, such as language translation, we make sure no personally identifying information is transferred, and we require that third-party companies meet our security standards.

1. Compliance

11trees, headquartered in the United States, serves a global community of users, whose views on data privacy may be broad.

11trees, LLC conducts periodic compliance reviews to verify that this Privacy Policy is accurate, comprehensive, prominently displayed, complete, implemented, and accessible. Any employee who violates this Privacy Policy is subject to disciplinary action.

Evolving Legislation
Due to the fluid nature of legislation around data privacy, we reserve the right to make lawful changes as needed and recommend that you periodically check this Privacy Policy to see if there have been any new developments or changes. We continually look for ways to move toward more robust protection.

2. Personal Information

Because we provide education services, we are vocal advocates for safeguarding student data and privacy and want to make sure that parents, educators, and schools know where we stand, which is why we took the Student Privacy Pledge, put forth by the Future of Privacy Forum (FPF) and the Software & Information Industry Association (SIIA). Learn more at:

Data We Collect
When you create an account with us, we ask for personal information such as name and email so that we can correctly administer your account and provide you with the best customer service.

The type of information we request is connected to a specific purpose, namely to:

  • Verify your identity and connection with a specific institution or company, to determine your eligibility to connect to custom libraries or services designed for your organization.
  • Download content from our website, such as demos, whitepapers, or webcasts.
  • Send important messages about our service, such as any changes to functionality.
  • Send system emails, including account setup and password retrieval information.
  • Provide additional product and service support as needed.

When you use our services, the type of device you use and the version of your operating system is automatically collected.

If you choose to share a testimonial (which we greatly appreciate), we only post with your consent, along with your name, title, and organization name. To edit, remove, or suggest another testimonial, just email us at

Putting You in Control
We always give you the choice to opt out of email communication, with the exception of system emails, such as digital receipts and password reset information.

Upon request, 11trees, LLC will provide information about any personal information we hold (or process on behalf of a third party) and correct that information if proper documentation is provided.

Exceptional Circumstances
We may disclose your personal information such as to comply with a subpoena, court ruling, or similar legal process or government request when we are required by law to do so.

If 11trees is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and a prominent notice on our website, of any change in ownership, with options regarding your personal information including removing it from 11trees’ systems entirely. Any company acquiring all or a part of 11trees’ assets will be required to agree to the terms detailed here.  We will only disclose your personal information to a third party with your prior consent.

3. Tracking Technologies

11trees, LLC and its partners use cookies or similar technologies to analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about the user base as a whole.

You can control whether or not cookies are allowed through your browser. If you choose to disable cookies, it may limit use of certain features or functions of our websites or service.

Social Media Features & Widgets
Our website includes social media features, such as the Facebook “Like” button, the “Share This” widget, or interactive mini-programs that run on our site. These features may collect your IP address, record which pages you visit on our site, and set a cookie to enable the feature to function properly. These features and widgets are sometimes hosted by a third party. Your interactions with these Features are governed by the privacy pledge of the company providing the specific Feature.

Collecting Data
As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve site functionality.

Our website offers publicly accessible blogs. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, email us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. You may also post a comment on our blog with the use of a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third-party application if you want the personal information that was posted to the comments section removed. To learn how the third-party application uses your information, please review their privacy policies.

4. Choice

We always give you the choice to opt out of email communication, with the exception of system emails, such as digital receipts and password reset information.
You can opt out of receiving further communications by contacting us at To honor your request, we will need the exact information you want changed, as well as information sufficient for us to identify the type of communication you received from us.

Anytime you provide personal information to us, you determine whether or not we may disclose such information in a personally identifiable form to a third party or use it for purposes different from the purposes for which it was originally collected or subsequently authorized.

5. Transfer to Third Parties

Except in connection with the purposes for which it was originally collected, no personal information will be provided to a third party. If we transfer personal information to a third party that is acting as our agent, we will require that the third party agree to confidentiality requirements. We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell personal information to third parties. If you do not want us to share your personal information with these companies, contact us by sending an email to

11trees, LLC may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.
Our Site includes links to other websites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.

6. Security

We endeavor to keep your personal information safe and secure at all times. Our data is stored in the United States with robust physical, digital, and procedural safeguards in place to protect your personal information, including the use of SSL encryption. Passwords are required to access your personal information, so please remember to keep your password confidential. Even with the tightest security systems, no one can guarantee protection from hackers and unauthorized third parties who capture information provided over public networks.

7. Data Integrity

We take every possible step to make sure that the personal information in our systems is relevant for its intended use, accurate, complete, and current. 11trees, LLC will retain personal data we process on behalf of our clients for as long as needed to provide services to our client. We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may stop using the services at any time. You do not need to specifically inform 11trees when you stop using the Services. You may delete your account at any time by emailing us at

The 11trees database includes snippets of feedback submitted by students and educators. The software leaves all judgment about intellectual property up to the instructor/user.

11trees does not ever assert or claim copyright ownership of any works submitted to or through our service. Your property is YOUR property. We do not, and will not, use your intellectual property for any purpose other than to deliver, support, and develop our services, which are designed to protect and strengthen your copyright.

8. Changes to this Policy

We reserve the right to make changes to this Privacy Policy at any time. Please check the Privacy Policy when you use the Site to ensure that you are aware of any changes in our privacy practices. Our Privacy Policy will indicate the date it was last updated. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via e-mail at the last email address you have provided to us. You will have a choice as to whether or not we use your information in this different manner. If you elect not to allow us to use your information in this different manner, we will continue to use such information in accordance with the privacy policy under which the information was collected.

9. What’s Most Important

Our goal is to be one of your trusted partners as you build a modern framework for learning, writing, and fulfilling your mission. We pledge to you that your concerns are our concerns, and we will do all we can to respect and protect your data and privacy policies.

10. Notices

Please direct all inquiries regarding the Privacy Policy as follows:

  • Contact us by email at
  • Specify the exact nature of your inquiry.
  • Provide us with your contact information for follow-up response.
  • 11trees, LLC
    701 Brazos St
    Suite 1616
    Austin TX 78701
    Phone: +1 (215) 839-9101