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Support for 11trees Solutions

This is the central support page for 11trees’ solutions, including Annotate PRO.

Please don’t hesitate to use the Contact Us link if you don’t find what you’re looking for.

If you’re having issues with our software, please send us as much detail as possible: screenshots, steps to reproduce a problem etc. We’ll correspond with you via email and, if we can’t get to the bottom of the problem within a few iterations, schedule a screenshare to provide live support.

We have released a host of new features/solutions throughout Spring 2017 – both on our servers and in the software you use to connect Google Chrome and Microsoft Word to your Annotate PRO library.

If you see something a little squirrely, please take screenshots and note the steps you took to see said squirrel. Then email us (info at 11trees dot com) with as much detail as possible.


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Videos, how-tos, FAQs, release notes – oh my!

Pre-2017 Versions of Annotate for Microsoft Word

Older versions of Annotate are no longer actively supported, but we’re maintaining the knowledge base for those who still use those versions. Specifically, Annotate for Word 2010, 2011 (Mac), and 2013.

The new technologies Microsoft is using in Word 2016 ensure that ‘apps’ like Annotate PRO for Word 2016 will be able to support future versions of Office across macOS, Windows, and even iPad.