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Support for 11trees Solutions

This is the central support page for 11trees’ solutions, including Annotate PRO.

Please don’t hesitate to use the Contact Us link if you don’t find what you’re looking for.

If you’re having issues with our software, please send us as much detail as possible: screenshots, steps to reproduce a problem etc. We’ll correspond with you via email and, if we can’t get to the bottom of the problem within a few iterations, schedule a screenshare to provide live support.

We have released a host of new features/solutions over the last week – both on our servers and in the software you use to connect Google Chrome and Microsoft Word to your Annotate PRO library.

If you see something a little squirrely, please take screenshots and note the steps you took to see said squirrel. Then please email us (info at 11trees dot com) with as much detail as possible. We will be on standby over the next week prepared to response quickly to any weirdness you notice. We’re confident we can solve anything within hours…

Search Support:

Using Annotate PRO:

FAQs for Annotate PRO: