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Posted by in Annotate PRO - General Questions

How do I change the email address associated with my Annotate PRO account?

 

What happens if you signed up with a school email and change employers?

Or you change your name (get married, divorced etc.) and your email changes?

Your beautiful wonderful AP content, that you’ve spent many hours curated and perfecting is stranded in the old account, right?

No! Change is easy. Here’s how:

  1. Create a brand new AP account with the new email.
  2. Contact us with clear instructions detailing the email addresses connected to your old account and the new account.
  3. Log out of AP everywhere possible (Chrome Extension, Word app, web editor) and give us 24 hours.
  4. We’ll swapperoo your accounts so you can log in with your new email address and get all your old content. Magic!

The one exception? We cannot move Libraries shared with you or licensed by an institution should you change institutions.