Annotate PRO: Known Issues
Bugs happen! Our goal is to listen carefully to our users and respond quickly to address issues/problems. Here are the current issues we’re tracking for Annotate...
Read MoreAdd-in Error – “Can’t connect to the catalog”
What to do if you are using one of our Microsoft Add-ins (Annotate PRO etc) and see this arcane message? The “catalog” in question is the...
Read MoreHow do I get a specific name to show on my comment bubbles in Word?
If you use Annotate PRO (AP) to insert comments into Word documents – by highlighting text, then clicking an AP Comment or using the Free Form feature –...
Read More“We can’t load this add-in because we couldn’t connect to the catalog” – message from Microsoft Word
When using any 11trees solution that has a special app for Microsoft Office (an “add-in” in Microsoft-speak) you may receive the following message: We can’t...
Read MoreAnnotate PRO’s menu buttons are greyed out and I can’t do anything?
Our friends at Microsoft have to support many, many versions of Word. If you are experiencing greyed out buttons and the inability to use Annotate PRO it’s...
Read MoreHow can I see ALL the Comments in a Library?
If you’re new to Annotate PRO you will want to familiarize yourself with libraries you did not author but would like to use. These may the College Edition, Legal...
Read MoreWhat do I do if Annotate PRO disappears from Microsoft Word?
Some users have seen Annotate “disappear” from Microsoft Word – perhaps after an update to Windows or Office. The good news? Your Annotate account and...
Read MoreWhy do I sometimes see duplicate dropdown menus?
Some users have reported that, after periods of extended use, Annotate PRO duplicates Comment Group dropdown menus – rendering Annotate unusable. Some users see...
Read MoreAnnotate PRO doesn’t seem to play well with Track Changes. What gives?
Depending on how you set up Track Changes in Microsoft Word 2016, you may be annoyed to see extra comment bubbles after using Annotate PRO to comment. For instance, in...
Read MoreWhat does the “Nested comments aren’t possible…” message mean?
Using Annotate PRO for Word 2016 you may see this message: Because of the ways in which Microsoft have implemented comments, you can’t programmatically add a...
Read MoreAnnotate sometimes changes the font of my selected text – why?
You may notice that highlighted text with Annotate PRO comments attached, in Word 2016, sometimes have a different font than the rest of the document (or section of the...
Read MoreAnnotate messes up formatting on bulleted/numbered lists?
You may notice that sometimes Annotate PRO for Microsoft Word incorrectly formats bulleted/numbered text when you insert a comment from your AP Libraries. The good...
Read MoreHow do I remove (uninstall) Annotate PRO for Word 2016?
Sometimes removing an Office Add-in, then reinstalling, is the best way to clear out some cobwebs – particularly if you have updated Word recently and...
Read MoreWhat version of Microsoft Office do I need to use Annotate PRO?
Microsoft has become a lot cooler and competent over the last few years…but their naming conventions for Office still leave a lot to be desired. Office 365 is the...
Read MoreHow Do I Update Word?
Microsoft has become the ‘cool’ hardware company, all of a sudden, and are making huge strides with their solutions. This isn’t your daddy’s...
Read MoreWhat does the message “Unable to save data locally…” mean?
If you get a message like this using Annotate PRO (AP) then you’ll need to adjust your browser settings to allow local storage. Generally this only happens to...
Read MoreWhy doesn’t the Annotate Ribbon show up in Word 2016?
Microsoft Word 2016 for macOS is pretty great, and pretty close to exactly the experience on Windows. But there are still some gaps. If you’re a Mac or Windows user and...
Read MoreWhy change Annotate from the old version? What has changed?
We created the first version of Annotate in 2008…and thousands of teachers and students have benefitted since. The first version only worked on Windows; we added...
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