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Posted by on May 19, 2017

What does the message “Unable to save data locally…” mean?

What does it mean if you fire up Annotate PRO in Microsoft Word 2016 and see the message at the right?

Annotate PRO, like many modern web apps, stores data locally – for speed of access and to power features.

Some browsers may have the ability to store data locally turned off. Annotate PRO will detect this situation and flag you…

What data are we storing? Your user ID, the Comment Library you’re using, and similar data. No passwords or personal info.

To use Annotate you’ll have to give your browser permission to store data locally. So far, we only know of this issue affecting Windows users, so the following instructions are specific to Internet Explorer 11.

Here’s how:

  1. Open Internet Explorer 11.
    1. “What,” you exclaim? I don’t use that browser!!! Oh, but you do – Microsoft Word 2016 uses it to present Add-ins like Annotate PRO, Wikipedia, and any other app running inside Office.
  2. Go to Settings and then Internet options.
  3. Click on the Advanced tab and scroll all the way to the bottom of the resulting list.
  4. Find Enable DOM Storage (it’s 10 or 15 items from the bottom) and make sure it is checked.
  5. Click OK and go back to Microsoft Word.
  6. Close the Annotate PRO taskpane by clicking the ‘x’ in the top right corner (same row as Annotate PRO) in the screenshot showing the original message above).
  7. Reopen Annotate PRO. The message should be gone and you should be able to proceed.

If you’re still blocked from using Annotate PRO please make sure both Internet Explorer 11 and Microsoft Word 2016 are updated to their latest versions (which you may or may not be able to do, given institutional policies and controls), then contact us for help. We’ll jump on a screenshare and sort it out.